Tailored Branding provides branded clothing for customers in all sorts of sectors, including uniforms for nearby schools, kits for regional sports clubs, and uniforms for local regiments of the Armed Forces.
It runs all of its processes in-house to fulfil orders for customers, which ended up becoming a problem as its client base grew.
Tailored Branding only had one embroidery machine to complete projects, and it did not want to outsource other work.
Steve said: “Having one embroidery machine was fine for our business to begin with, but as we grew it started to become a hindrance to growth.
“We got to the point where the machine we had was at full capacity, which meant we had to prioritise bigger jobs and postpone some of the smaller jobs we had on our list.
“Our business has been built on the back of our excellent customer service – we’ve barely had to advertise our service because a lot of our new work comes in through word-of-mouth alone.
“We were therefore very keen to get a second machine in that would allow us to work on projects in tandem, reduce the backlog and give our customers the high level of service they expect from us.”