The valves that H&P make are used in some of the most dangerous applications on the planet including nuclear power, oil and gas. This means the quality assurance, certification and documentation behind the valve, while vital, can create a substantial file, sometimes 12 inches thick.
After moving its computing to the cloud two years ago, H&P saw the opportunity to create electronic job files and eliminate the paper-based process.
“While there hasn’t been any major technological leaps, the cloud has solved some major challenges,” David explained. “The cloud offered us an opportunity to create a file which is permanent and accessible to anyone on the team remotely. But it also offered a solution to share certain documents with the customer electronically. It suddenly meant we had faster and remote access to files, we could respond quicker to customer requests for copies of certification, which could go missing, and it got rid of a lot of paper.”
But then, after investing in a laser marking machine to stamp vital information on parts, H&P struck upon the idea to go one step further and give customers access to all product documentation.