From its 22,000 sq ft site in Salford, Atec uses an MRP/ERP system to manage product workflow and labour requirements for a job, starting when an order comes in until when it is delivered to the customer.
But the £7m turnover business has been puzzled by its inability to improve performance to make and repair its own product range, which in turn was stifling its capacity to manufacture third party products, a huge growth area.
The problem came down to the fact different departments were not closing off jobs consistently or using the ERP system effectively.
It meant that department heads had to create workarounds to rectify issues with performance reports.
“The data going into the system was wrong, but there was a reluctance to acknowledge that,” Andrea explained. “Instead they implemented satellite systems rather than correcting the data. It meant that we were missing delivery deadlines, not understanding why and not being able to improve.”
Atec was also struggling to reduce the amount of time it was taking to quote for its own products because the data sat in different departments, not centrally.