Launched 30 years ago, Twinfix makes and installs glazing products for the rail, education, retail, aviation and healthcare sectors.
It employs around 50 people and has worked on key national projects including the Millennium Dome.
COVID-19 forced Twinfix to shut most of its operation, furlough the majority of its workforce and use the time to strategically consider its options.
“It was a confusing and worrying time for everyone,” Dan explained. “Manufacturing closed first, then the offices. We then started working on finding solutions to restart safely.”
Its search for answers highlighted an over-reliance on outdated manual processes, first revealed during the digital transformation workshop.
Dan said: “There is a huge amount of human intervention and manual transfer that happens between departments, which slow us down and open us up to mistakes.
“For instance, between design, manufacture and delivery, if a human error is not picked up, you have to start again, remanufacture and redeliver. This costs you a day, sometimes more, and the cost of reproducing the part.”