Established by Keith and Lynn Scobie-Youngs 30 years ago, CCC’s team of 18 includes engineers who travel 260,000 miles per year on a maintenance schedule and conservators who carry out repairs from the Penrith workshop.
The work schedule is managed using a mixture of paper files, spreadsheets and magnetic whiteboards.
“Over the last 30 years our system has evolved to cope with our increase of clients,” Keith said. “But it is becoming too unwieldy for an analogue system and we need to find a better way to do things.
“Our lack of overview of the location of all our clocks and our engineers means that opportunities to be more efficient with our service routes are missed. That means driving past a problem clock by mistake and then having to return. That’s extra time, cost and mileage.
“We’ve also had problems with communicating the full and correct information to our engineers, which have led to errors, unnecessary delays and wasted journeys.”