A digital champion is an employee within the business that’s chosen to help lead change, promote digitalisation, and influence their colleagues to support the smooth onboarding of technologies. For instance, they may be a factory floor worker who is well respected and trusted. As they engage with a new robot and show enthusiasm for the change, the rest of the workforce will accept it more openly.
They should preferably be appointed as soon as the business has made the commitment to embark on digital projects, which is why it’s one of Made Smarter’s very first recommendations. It’s a key part of our people-first mentality here, where we believe that it’s how we choose to use technologies that determines whether we unlock their full potential.
Larger organisations may wish to have more than one champion – one from the leadership team, and others from the shop floor. This way, they can gather opinions that are more representative of the wider business, and relay crucial information to a greater number of people.