“The main reason we joined Made Smarter was to have a fresh pair of eyes look at what we do and give us a steer on what we could do better and smarter,” he said.
“There were some specific areas we wanted to focus on, particularly digitising the way the company wants to move forward and accept the fact that we are not leaders in this field.
“The main driver for joining Made Smarter is to make Expert more receptive to customers to show that we are completely different to our competitors so that when we quote a price for work, we can offer services that other businesses in our field can’t.
“We also want to work more efficiently through the use of digital technology and we hope it will have a major impact on our bottom line so fundamentally, it could increase our sales and increase our efficiency.
“It was also a brilliant opportunity to have access to experts in education and research that we wouldn’t normally have in a commercial arena.