Digital Transformation & Business Systems Intern
About The Business: The Hawthorns Group (trading as Fenlands) specialises in the design, manufacture, production and installation of bespoke signage, wayfinding and visual communication solutions for the luxury hospitality sector. Working with leading hotels and hospitality brands, the company delivers highly customised projects through a network of specialist designers, manufacturers and installers. The business has built a reputation for exceptional customer service, high-quality delivery and long-term client relationships and is now focused on improving operational efficiency and scalability through digital transformation.
Overview: This role offers the opportunity to support a business-wide digital transformation project, working directly with the Managing Director. You will analyse and map customer, supplier, production and project management processes, identify inefficiencies, and recommend technology-driven improvements. Responsibilities include evaluating CRM, project management and document management systems, exploring automation and AI opportunities, creating process maps and SOPs, and developing recommendations for improved information management and systems integration. You will also contribute to a digital transformation roadmap and support strategic business improvement initiatives.
Desirable Skills: Excellent research, communication and problem-solving skills. Knowledge of CRM platforms, workflow automation tools, project management software or AI applications.
Job Description:
The intern will:
- Analyse existing business workflows and identify inefficiencies.
- Map customer, supplier, production and project management processes.
- Research and evaluate CRM, project management and document management systems.
- Identify opportunities for workflow automation and AI-assisted improvements.
- Create digital process maps and Standard Operating Procedures (SOPs).
- Develop recommendations for improved information management and business systems integration.
- Investigate automated customer communication and project status update solutions.
- Produce a digital transformation roadmap and final project recommendations.
- Work directly with the Managing Director to support strategic digital transformation activities.
What you’ll gain:
- Hands-on experience delivering a real-world digital transformation project.
- Exposure to manufacturing, project delivery and business operations.
- Experience with CRM and project management software evaluation.
- Business analysis, process mapping and workflow design skills.
- Understanding of automation, AI and digital systems integration.
- Project management experience and stakeholder engagement skills.
- Direct mentorship from the Managing Director.
- The opportunity to make a measurable impact on a growing business.
Desirable Skills:
- Currently studying or recently graduated in Business, Digital Technology, Computing, Data Analytics, Engineering, Project Management or a related discipline.
- Strong digital literacy and confidence using Microsoft Office and Google Workspace.
- Excellent research, communication and problem-solving skills.
- Ability to analyse processes and present recommendations clearly.
- Interest in digital transformation, business improvement and technology adoption.
- Knowledge of CRM platforms, workflow automation tools, project management software or AI applications.